Shipping Policy

Thank you for shopping with us. We work with trusted suppliers and fulfillment partners throughout the United States. Because some products are shipped directly from our suppliers, shipping times and package origins may vary.

Order Processing

Orders are typically processed within 1–5 business days after your order is placed.

Processing time is separate from shipping/transit time. During holidays, periods of high order volume, product launches, or supplier delays, processing may take longer.

Once your order has shipped, tracking information will be provided when available.

Estimated Shipping Times

We currently ship within the United States only.

Estimated delivery time after processing is generally:

• United States: 5–15 business days

Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, supplier availability, and other circumstances outside of our control may affect delivery times.

Multiple Packages

We use multiple suppliers and fulfillment centers. If your order contains more than one product, your items may arrive in separate packages and at different times.

You will not be charged additional shipping fees simply because your order is shipped in multiple packages unless otherwise stated at checkout.

Tracking Information

Tracking information will be provided when available.

Please allow up to 3–5 business days after receiving your shipping confirmation for tracking information to begin updating. Some carriers do not scan packages immediately after pickup.

Shipping Origins

Some products may be shipped directly from third-party suppliers, manufacturers, or fulfillment centers.

Because of this, the shipping origin shown on your tracking information may be different from our business location.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact us as soon as possible.

We will make reasonable efforts to update the address before the order is processed, but we cannot guarantee that an address can be changed after the order has been submitted to a supplier or carrier.

We are not responsible for packages that are delayed, returned, or delivered incorrectly because an incorrect or incomplete address was provided by the customer.

Additional shipping charges may apply if an order must be reshipped.

Lost, Stolen, or Missing Packages

If your tracking information shows that a package was delivered but you cannot locate it, please check around your property, with household members, neighbors, or building management, and contact the shipping carrier using your tracking number.

If the package still cannot be located, contact us and we will assist with investigating the shipment.

We are not responsible for packages that are stolen after being confirmed as delivered by the shipping carrier. However, we will make reasonable efforts to assist with carrier claims or supplier investigations when available.

Packages Lost in Transit

If tracking information indicates that an order may have been lost during transit, please contact us.

We will work with the carrier and/or supplier to investigate the shipment. If the shipment is confirmed as lost, we may provide a replacement or refund in accordance with our Return & Refund Policy.

Delayed Shipments

Shipping delays occasionally occur.

A shipment being delayed beyond its original estimated delivery date does not automatically mean that the package is lost.

If your order has not arrived within a reasonable period after the estimated delivery window, contact us so we can investigate the shipment.

Returned or Refused Packages

If a package is returned to the sender because it was refused, unclaimed, or sent to an incorrect address provided by the customer, additional shipping charges may apply before the order can be shipped again.

Original shipping charges may be non-refundable where permitted.

Order Cancellations

We begin processing orders as quickly as possible.

If you wish to cancel an order, contact us immediately. Once an order has been submitted to a supplier, entered fulfillment, or shipped, we may no longer be able to cancel it.

If cancellation is no longer possible, the order will be handled according to our Return & Refund Policy.

Product Availability

Because certain products are supplied by third-party vendors, inventory availability may occasionally change after an order is placed.

If an item becomes unavailable, we may contact you to offer an alternative product, place the item on backorder, or issue a refund for the unavailable item.

Contact Us

If you have questions regarding your order or shipment, please contact us through the contact information provided on our website.

When contacting us about an existing order, please include your order number and the name or email address associated with the order so we can assist you as quickly as possible.